Privacy Policy

Last updated: June 4, 2026

This Privacy Policy explains how YourVanSign (“we”, “us”, “our”) collects, uses, and protects your personal data when you use yourvansign.co.uk (the “Site”) or interact with our products and services (the “Services”).

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as the Privacy and Electronic Communications Regulations (PECR) where applicable.

1. Who We Are (Data Controller)

YourVanSign is the data controller responsible for your personal data.

Contact details:

Email: contact@yourvansign.co.uk
Address:
YourVanSign,
Unit 4, The Stables,
Pine Close,
Stoke Golding,
Warwickshire,
CV13 6EB

If you have any questions about this policy or your data, you can contact us using the details above.

2. Personal Data We Collect

We collect and process the following categories of personal data:

Information you provide to us

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Order details
  • Account login details (if you create an account)
  • Customer service communications

Information collected automatically

When you use our Site, we may collect:

  • IP address
  • Device and browser information
  • Pages viewed and actions taken
  • Referring websites
  • Approximate location derived from IP address

Information from third parties

We may receive data from:

  • Payment processors (e.g. Stripe, PayPal)
  • WooCommerce / WordPress plugins and hosting providers
  • Delivery and logistics providers
  • Analytics providers (e.g. Google Analytics)
  • Advertising platforms (where used lawfully)

3. How We Use Your Data (Lawful Bases)

Under UK GDPR, we must have a lawful basis to process your data. We rely on the following:

Performance of a contract

We use your data to:

  • Process and deliver orders
  • Take payment
  • Manage returns and refunds
  • Provide customer support

Legitimate interests

We may use your data to:

  • Improve our website and services
  • Prevent fraud and misuse
  • Keep our systems secure
  • Understand how customers use our Site
  • Market similar products to existing customers (where permitted under PECR)

We balance these interests against your rights and freedoms.

Legal obligation

We may process data to comply with:

  • Tax laws
  • Accounting requirements
  • Fraud prevention and legal requests

Consent

We rely on consent for:

  • Certain cookies (non-essential tracking)
  • Email marketing (where required)
  • Optional marketing communications

You can withdraw consent at any time.

4. Cookies and Tracking (PECR Compliance)

We use cookies and similar technologies to:

  • Enable essential website functions
  • Remember preferences
  • Analyse traffic and performance
  • Support marketing and advertising (only with consent where required)

Under PECR, non-essential cookies require your consent.

You can control cookies via:

  • Our cookie banner
  • Your browser settings

Disabling cookies may affect site performance.

5. Marketing Communications

We may send marketing emails if:

  • You have consented, or
  • You are an existing customer and we are marketing similar products (soft opt-in under PECR)

You can opt out at any time using:

  • The unsubscribe link in emails
  • Or by contacting us directly

We will never send marketing without a lawful basis.

6. How We Share Your Data

We may share your data with trusted third parties where necessary, including:

  • Payment processors (Stripe, PayPal, etc.)
  • WooCommerce and WordPress infrastructure providers
  • Hosting providers
  • Delivery and fulfilment companies
  • IT and security providers
  • Analytics and advertising providers (only where lawful)

We require all third parties to respect data protection law and only process data on our instructions where they act as processors.

7. International Transfers

Some of our service providers may be located outside the UK.

Where data is transferred internationally, we ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreements (IDTA), or
  • UK Addendum to Standard Contractual Clauses

8. Data Retention

We only keep personal data for as long as necessary for the purposes we collected it for, including:

  • Order and account records: typically up to 6 years (tax/legal requirement)
  • Customer support data: as long as needed to resolve issues
  • Marketing data: until you unsubscribe or withdraw consent

9. Your Rights (UK GDPR)

You have the following rights:

  • Right of access (request a copy of your data)
  • Right to rectification (correct inaccurate data)
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to complain to the ICO

10. How to Make a Complaint

If you are unhappy with how we handle your data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK regulator:

Information Commissioner’s Office (ICO)
https://ico.org.uk/make-a-complaint/

11. Security

We use appropriate technical and organisational measures to protect your data. However, no system is completely secure and we cannot guarantee absolute security.

12. Children’s Data

Our services are not intended for individuals under 16. We do not knowingly collect data from children.

If we become aware that we have collected such data, we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or your data rights, contact:

Email: contact@yourvansign.co.uk
Address:
YourVanSign,
Unit 4, The Stables,
Pine Close,
Stoke Golding,
Warwickshire,
CV13 6EB